Frequently asked questions
Everything about finding the right part, paying with M-PESA and getting it delivered anywhere in Kenya.
How do I know a part will fit my car?+
Use the Make · Model · Year · Engine picker on the home page or shop filters. Every part is tagged with the vehicles it fits. If you are still unsure, send us your registration number or a photo of the old part on WhatsApp and our team will confirm the exact fitment before you pay.
Why do you show 'Ask for Price' instead of a price?+
Spare-part prices move with supplier stock, part grade and the exact variant of your vehicle. We quote a firm, current price on WhatsApp so you never pay for an outdated listing — and we can often bundle related parts at a better rate.
Do you sell genuine, OEM or aftermarket parts?+
All three. Genuine parts come in manufacturer packaging, OEM parts are made by the same factories without the badge, and aftermarket parts are quality equivalents that cost less. Each listing shows its grade so you can choose what suits your budget.
How do I pay?+
We accept M-PESA. Pay through Pochi la Biashara 0729540681 or use the in-app STK push at checkout — your phone receives a prompt, you enter your PIN, and the order updates to paid automatically.
Do you deliver outside Nairobi?+
Yes. We are based in Utawala, Nairobi and deliver countrywide through trusted courier and matatu parcel services. Nairobi deliveries are usually same day; upcountry orders typically arrive the next day.
What if the part I need is not on the site?+
Use the Request a part page. Tell us your vehicle, describe the part or upload a photo, and we will source it from our supplier network in Nairobi and come back to you with price and availability.
Can I return a part if it is wrong?+
Yes. Unused parts in their original packaging can be returned or exchanged within 7 days. If we supplied the wrong part, we swap it at no cost to you.
Do parts come with a warranty?+
Most parts carry a warranty of 3 to 12 months depending on brand and grade — the warranty period is shown on the product page. Keep your receipt or order reference for any claim.
I am a mechanic or garage — can I earn from referrals?+
Yes. Join the referral programme, get your own code, and earn credit every time a client you refer buys from us. Credits are paid out via M-PESA or applied against your own purchases.
How do I track my order?+
Every order gets a reference like KS-A1B2C3. Enter it on the Track order page to see live status from payment through packing, dispatch and delivery. Signed-in customers see all their orders under My orders.
Still have a question?
Our team replies on WhatsApp within minutes during shop hours.